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If you have any questions, comments or suggestions about our products or service, please email us at info@igiftbox.com. E-mails will be responded to within 48 hours.
Shipping Rates and Options
Tracking Your Order
International and Quantity Orders
Privacy and Security Policy
Returns and Exchanges
Sales Tax
Payment Options
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WHAT ARE MY SHIPPING OPTIONS AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We provide 4 shipping options to most destinations. All orders will be shipped within one business day. Please select Standard Super Saver if shipping to P.O. Boxes.
Shipping Options:
We offer FREE Standard Super Saver shipping on all orders of $30.00 or more within the contiguous US states ONLY. For orders shipping to AK, HI & Canada, please select "Standard Super Saver (United States Postal Service)", as this is the only shipping service available and additional shipping charge will be added to the standard shipping charge.
Orders shipped to AK and HI will arrive 3 - 6 business days and to Canada will arrive 6 - 10 business days after the order leaves our warehouse. Arrival time for shipments outside the 48 Contiguous States may vary.
Shipping Rates:
UPS Shipping Rates
Shipping rate based on product weight. We do not charge handling fee.
UPS Shipment maybe substituted by FedEx.
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HOW DO I TRACK MY ORDER?
After Igiftbox.com receives your order, you will receive a confirmation email detailing your shipment, including your tracking number. You can keep track of your order and shipping information online.
Here's how:
Order Status
For order status information: Sign in to your Google Check-Out account at https://checkout.google.com/.
USPS Package Delivery Confirmation
Using your USPS shipment tracking number, you can confirm if a package has been delivered by visiting the USPS web site located at http://www.usps.com/shipping/trackandconfirm.htm.
UPS Package Tracking
Using your UPS shipment tracking number, you can determine the status of your package by visiting the UPS web site located at http://www.ups.com/tracking/tracking.html or by calling UPS directly at 1-800-742-5877.
FedEx Package Tracking
Using your FedEx shipment tracking number, you can determine the status of your package by visiting the FedEx web site located at http://www.fedex.com/Tracking or by calling FedEx directly at 1.800.Go.FedEx (1-800-463-3339).
(Please note that some circumstances may affect delivery of your order, such as whether your shipping address is a house or an apartment and whether deliveries can be left outdoors. UPS, FedEx or USPS policies for your area may dictate that your package be held at a local office until you pick it up in person. Call your local UPS, FedEx or U.S. Post Office directly to learn the delivery policy for your area.)
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International Orders
We dont accept international orders at this time.
Quantity Orders
We welcome quantity orders. Please send us email to ask about the details. It will take approximately 2 weeks for us to ship quantity orders.
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Privacy
We have ensured the privacy and security of your transactions with us. We require only the personal information that is necessary to securely process your online order and for contacting you about your transactions. It is used exclusively for that purpose.Your email address will always remain safe and private with us. We will never send you Spam or Junk emails. We never sell our customers email address or information. We do not do pop-up advertising at IGIFTBOX.COM. Learn more for the Google Check-Out privacy policy here: http://checkout.google.com/privacy.
Security
All online transactions at Igiftbox are handled with industry-standard SSL encryption.
By using Google Check-Out you can pay safe and securely without entering any payment information into our online store. After placing your order, Google will email you confirmation of your purchase. Learn more and sign up for a Google account here: http://checkout.google.com.
Email List
We do not rent, sell or share our email list. If you decide you no longer wish to receive e-mail from us, every e-mail we send to you includes simple instructions on how to opt out of future communications.
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If you are not completely satisfied with your purchase, we will be happy to offer you a refund or an exchange. Returns must be made within 30 days of your purchase and must be in original and packaging. If purchase is returned without original packaging and not in original condition, a 15% restocking fee will apply. Opened, used, or washed items cannot be accepted for return. If you choose to return an item, we'll refund the price of the item plus the applicable sales tax, but we will not refund the shipping charges to and from Igiftbox.com. For your protection, return your item using carrier who offers package tracking such as UPS or FEDEX.
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WHAT STATE IS TAXABLE?
Applicable sales tax will be charged automatically to orders shipped to North Carolina (NC).
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We accept American Express, Visa and MasterCard through Google Check-Out!. By paying with a Credit Card, you authorize Google Check-Out on behalf of Igiftbox to charge your credit card for the total amount of your order including shipping and any applicable sales tax. Please make sure the billing address you enter matches the address where your monthly credit card statements are sent.
WHAT IS GOOGLE CHECKOUT - DO I NEED GMAIL?
Google Check-Out provides 100% secure credit card processing and gives us the best option for providing great customer service. To use Google Check-Out you must have an ‘Google account’ not particularly an Gmail account. When using Google Check-Out you will be transferred to a page that gives you the option of signing in to your Google account or creating a new one. Setting up an Google account is free!
You can create an Google account with your existing email (such as Hotmail, Yahoo, AOL, and other providers) and sign up for Google account services (which includes emails, youtube, search, maps, and other Google services). Learn more and sign up for a Google account here: http://checkout.google.com. After check out you can easily be transferred back to the Igiftbox site.
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